Refund policy

Refund Policy — Sterling & Co.
Last updated: October 1, 2026

We want you to be fully satisfied with your Sterling & Co. purchase. This policy explains how returns, exchanges, refunds and our warranty work.

Return Window
You have 60 days from the date of delivery to request a return, worn or unworn.

Condition of Items
Because we accept both worn and unworn returns, items should be free of damage beyond reasonable wear. Please include the original box when possible.

How to Request a Return
Email hello@sterlingn.shop with your order number and the reason for your return. We will confirm your request and send return instructions within 2 business days.

Return Shipping
Sterling & Co. covers return shipping when the issue is on us: items that arrive damaged, defective, or incorrect. For returns due to a change of mind or size, the customer covers return shipping, unless local consumer law states otherwise.

Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds cover the price you paid for the returned item(s) and are issued to your original payment method within 10 business days. Your bank may take a few extra days to show the credit.

Multi-Item Orders
You can return part of a multi-item order. We refund the price you paid for each returned item, after the multi-item discount.

Exchanges
The fastest way to get a different size or color is to place a new order and return the original item separately using the process above.

2-Year Warranty
Every Sterling & Co. product, footwear and watches alike, carries a 2-year warranty against manufacturing defects from the date of delivery. If a defect appears, email hello@sterlingn.shop with your order number and photos, and we will repair, replace or refund the item at no cost to you. The warranty does not cover normal wear and tear, accidental damage, water damage beyond a watch's stated water resistance, or damage from improper care.

Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or incorrect, contact hello@sterlingn.shop within 60 days of delivery with photos of the issue, and we will send a replacement or issue a full refund at no cost to you.

EU and UK Customers
In addition to this policy, you have the statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. You can use the withdrawal form on our site or simply email us.

Questions
Contact us at hello@sterlingn.shop.