Shipping policy

Shipping Policy — Sterling & Co.
Last updated: October 1, 2026

Free Worldwide Shipping
All orders ship free, worldwide, with no minimum purchase required.

Processing Time
Orders are processed and handed to our shipping carrier within 1–2 business days of purchase.

Delivery Estimates
Estimated delivery is 7–12 business days after shipping, depending on destination. Delivery times are estimates and may be longer during holidays or customs checks.

Order Tracking
You'll receive a tracking link by email as soon as your order ships. Tracking may take 1–2 days to show its first update.

Customs, Duties & Taxes
For orders shipped outside the United States, your order may be subject to import duties, taxes, or customs fees set by your local government. These charges are the customer's responsibility and are not included in the item price or shipping cost shown at checkout.

Lost or Damaged Packages
If your package is lost in transit or arrives damaged, email hello@sterlingn.shop with your order number (and photos, if damaged). We will send a replacement or issue a full refund, at no cost to you. A package is considered lost if tracking shows no movement for 15 business days, or if it hasn't arrived 30 days after shipping.

Wrong Address
Please check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we'll reship it once you confirm the correct address.

Questions
Contact us at hello@sterlingn.shop.